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Common Questions
MRogue
About
Hello, Mr. Rogue is the name, and i try to craft mesmerizing art prints that ignite conversations. So delve into a collection of bold statements and thought-provoking artwork. based in the Netherlands. With a commitment to local production, each piece is printed, singed,numbered, packed, and personally shipped by mee, ensuring a truly unique experience.
Payment
The store only accepts Bitcoin! Unfortunately Lightning is currently unavailable due to liquidity issues. If you encounter any difficulties or lack technical knowledge, feel free to send me a message on Twitter or fill out our contact form for alternative payment options.
Data Storage
To ensure order fulfillment, we require certain personal data. Rest assured that your records are automatically deleted from the server either after one month or once your shipment has been successfully delivered. Or you can contact me with the request to delete your data.
Order
Shipping
I offer worldwide shipping . All orders are dispatched using PostNL. Shipping costs will be calculated and presented during the checkout process.
Tracking
Once your order has been dispatched, you will receive an email notification containing a tracking URL to monitor the progress of your shipment. Please ensure that the email address provided during the ordering process is accurate and up-to-date.
Returns / Refunds / Damage
I do not accept returns unless your order arrives in poor condition. In such cases, please contact me promptly as the packages are shipped with insurance. If your item has been significantly damaged, I will either refund your sats or send a replacement product. If the package appears to be damaged upon receipt, please ensure to take photographs before opening it further, capturing any labels affixed to the package and any damage to the packaging itself. Additionally, take photos of the damaged product. Please be aware that you are responsible for covering all return shipping charges and ensuring that the parcel arrives in good condition.
Art Prints
Workspace
Create a clean, well-lit, and spacious area to open the tube. Ensure there are no sharp objects nearby that could damage the artwork.
Opening Tube
Use a sharp knife or scissors to carefully remove the tape or closures of the tube. Avoid cutting too deep to prevent damaging the artwork.
Unpacking
Wear cotton gloves should you happen to have them when handling the artwork to avoid fingerprints and greasy residue. This is especially important for delicate paper-based artwork. Should you not have these, make sure your hands are clean and grease-free so they cannot stain.
Use a soft, clean surface to place the artwork on while removing it from the tube. A clean piece of cotton works well to protect the artwork.
Carefully remove the artwork from the tube by holding it at the sides. Do not pull on any protruding parts, such as fragile edges or corners.
Hanging
If you intend to hang the artwork, use appropriate hanging materials capable of supporting its weight. Ensure that hooks or brackets are securely attached to the wall.
Hang the artwork in a location protected from direct sunlight, humidity, and temperature fluctuations. Also, avoid places where the artwork may be exposed to harmful substances such as smoke or fumes.
The standard size I use for the artpint is A1, which is 84cm x 59.4 unless otherwise specified.